FAQs
Why pick Trustworthy Tax Service?
Because we care. Jennifer Hennes has been preparing tax returns professionally since 2009. Her entire focus is on taxes and the best outcome for her clients. She follows the requirements by the IRS to complete continuing education credits and follow IRS rules.
How does Trustworthy Tax Service protect me?
In 2024 we partnered with Protection Plus. This service is available for every return we file. If you receive a notice from either the IRS or your state revenue, they will take care of what needs to be done. This plan also offers identity protection and errors and omissions. Trustworthy Tax Service also holds error and omission insurance and insurance for cyber security.
Are both Federal and State returns prepared & e-filed?
Yes, both federal & state are prepared at the same time. They are checked for errors and then e-filed.
Can you file previous years?
Returns can be prepared and file for previous years. However, returns can only be e-filed going back 3 years from the due date. That means 2017, 2018 & 2019 can be e-filed. If a refund is due, it would be sent with interest. If we file before those years even if a refund is merited, the IRS will not honor the refund.
What does a Virtual Appointment entail?
You will receive an invitation to a Zoom meeting at the agreed upon time. You will be able to log in on either your phone, table, or laptop. You can use your camera if you wish, but not necessary. Jennifer will be able to share her work with you and you can see what is being entered. She will walk you through your return and complete the e-file. You will then sign via Adobe sign and pay for services via a Square invoice As soon as the signature forms are signed and payment received, your return will be e-filed. You can receive your return through electronic copies or they can be mailed to you.
Can you fix errors from another preparer?
We can fix (amend) returns and far back as three years. We would review your return and see if errors exist and fix them with a 1040X.
How much will this cost?
Our prices are increasing for 2024. Of course, it depends on the complexity of the return. The simplest of returns are $60. Usually the highest cost is $200.
What if I don't live in Wisconsin?
Not a problem. Documents can be mailed or shared online (see below). Appointments can be done via a Zoom meeting. We have the capability to e-file all state returns.
Can I securely share my documents on line?
Yes. Documents can be shared with us via a secure website. Just need your email to send you an invitation.